Akbar Travels Online FZE
Holidays Booking Terms & Conditions

Akbar Travels online FZE is marketing and / or co-ordinating package tours (hereinafter for sake of brevity referred to as “Tours”) under its brand name akbartravels.com .

DEFINITION

You / Client / Customer / Tour Participant: means the person/s in whose name and/or on whose behalf the booking is made and/or whose name is on the Booking details/email and invoice.

Company: means Akbar Travels online fze including its group companies & subsidiaries.

Infant / Child: An ‘Infant’ means a person below the age of two years, and a ‘Child’ means a person from the age of two and below the age of twelve years. Exceptions might be applicable in specified countries.

Independent Contractor: means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, and the like, railway, ferry, cruise, coach or any other person or organization selected by the Company to render services to the Tour Participant.

Company’s tours are sold subject to the following Terms and Conditions, and the contract between the Company and the Tour Participant shall be governed by the same. No person including the employee/s and the agent/s of the Company even in writing has the authority to alter, amend, modify or waive any stipulation, representation, term or condition set forth in this document. Also assurance of any service or facility given by any employee/ agent of the Company, which is contrary to what is set forth in the /Website, price grid, and invoice, shall not be binding on the Company under any circumstance whatsoever.

All tours are subject to prevailing laws, rules of the Kingdom of Saudi Arabia.

Rights of admission to the tour expressly reserved.

WEBSITE ACCURACY

We strive to make the contents of the Website as accurate as possible and display it much ahead of actual travel period. It describes services/amenities that are available under normal circumstances. However events, circumstances and factors beyond our control like traffic, bad weather, fairs, festivals, strikes, change of management/closure of hotels/restaurants, over booking of hotels/flights, cancellation/ re-routing/rescheduling of flights, rail or roadways, closure of / restricted entry at a place of sightseeing can affect the availability of services and necessitate change of routes/ itineraries. It may even necessitate stay in hotels in alternate city/ies or away from the one mentioned in the /Website. While every effort is made to maintain our services and follow the itinerary in the Website, in few unavoidable instances we reserve the right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Sightseeing and the like . Where we come to know of the changes/events sufficiently in advance we will notify you during booking or prior to departure. Otherwise our tour manager or local representative will inform you of the changes on the spot and we solicit your full co-operation in accepting such circumstantial changes. Therefore no grievance regarding any itinerary/service change which we are constrained to make, will be entertained from the Tour Participant during or after the tour.

SCOPE OF ACTIVITY

The Company is a travel and holiday organizer. We do not own/control/operate any Airline, Cruise lines, Railways, Coach Company, Hotel or any other independent contractor or service provider in relation with services mentioned in this Website. Though we select all the ingredients, independent contractors, service providers for your holiday with due care we cannot assume responsibility for delay, deficiency or default if any in the services of such independent contractors, service providers, their management or staff leading to any injury/death/loss/damage to property or any such eventuality which do not fall within the scope of our normal selection and inspection process whilst engaging them. We are also not responsible for delay or deficiency in services of all independent contractors/service providers that may be borne out of any act or actions of co-traveler, co-our participant which may result in Tour Participant not availing some or all services on the tour as per Website.

HOTEL

You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. Hence sometimes they may be located away from the city Centre. The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities the hotels may be blocked out for more than 2 yrs in advance. In view of this you may have to stay in hotels further away from the cities and itineraries may have to be altered / amended. Since the rooms are comparatively small, we would recommend only 2 persons in one room for your own comfort. All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Cruise / Airport / during travel or place of visit etc. Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and the company will not be liable for the same. Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. Rude or Unprofessional behaviour of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same. Any Facilities availed by the Client not mentioned in the inclusion section of the websites shall be borned by the Client. The client will have to abide by the check in /check out time of the hotel.

Any changes made directly by the hotel come under their direct purview and we will not be liable for any compensation due to this change Early check-in and late check-out is subject to availability unless pre-paid and booked in advance

CHILD ACCOMMODATION (UNDER 12 YRS)

It is expressly stated and it be understood that any child below 12 years paying the special ‘without bed’ rate will not be provided bed in the hotel under any circumstance. In case the Tour Participant on his own makes a change in rooming while on tour the Company will not be bound to refund or pay compensation towards such change/s. If any such change in rooming by the Tour Participant attracts additional charge he/she shall be bound to directly pay the same directly to the hotel concerned.

MEALS

Breakfast / lunch / dinner wherever provided on tour is on pre-set menus. The meal type is clearly indicated in the Website. Unlike an airline, we cannot process request for special meal or specific diet. However if Tour Participant intimates this while booking and if it is feasible we will try to provide them. We however, reserve our right to change the meal arrangement where circumstances compel us to do so. Where meal/s are missed by Tour Participant at his/her own will or due to late/non arrival at announced meal timing no compensation for such missed meal/s is claimable. If the Meals could not provided due to the events beyond the control ,the Company shall not be responsible for the same.

COACH/SEATING

We use air-conditioned / air-cooled well maintained Van/Saloon Car/Coaches. We do not allot seat number and is subject to the vehicle/road rules of the country of travel.

Airport Arrival Transfer

This is point to point transfer only. No Additional Stops allowed in between the services.

In case of any additional request for stops in between by passengers the service will be considered as Vehicle at disposal and the pricing will be charged accordingly and agent will be responsible for the additional payments (if any).

Maximum waiting time at the Airport is 1 hour after arrival of flight. Any additional waiting time will entail additional charges. Driver number will be sent as SMS to passenger. Please switch on the mobile immediately after arrival to coordinate with the driver. In case of flight delay, please call the supplier or the number given on the voucher so that the transfer can be rescheduled.

Excess luggage if any will entail adding another vehicle with the transfers or additional cost for taxi which client will need to pay directly at the Airport. Please follow luggage capacity or inform suppliers well before transfer services are confirmed.

Airport Departure /City to City Transfer

This is point to point transfer only. No Additional Stops allowed in between the services. In case of any additional request for stops in between by passengers the service will be considered as Vehicle at disposal and the pricing will be charged accordingly and agent will be responsible for the additional payments (if any).

Maximum waiting time at the Hotel would be 20 minutes, after 20 minutes the driver will go to other duty assigned and no show charges will be appllicable. No refund will be processed in such a case. Passengers should ensure that they are at the lobby atleast 10 minutes before pick up time to ensure availing of service as scheduled.

Excess luggage if any will entail adding another vehicle with the transfers or additional cost for taxi which client will need to pay directly at the Airport. Please follow luggage capacity or inform suppliers well before transfer services are confirmed.

BAGGAGE

Tour Participants traveling by air will be subject to the airline restrictions/limitation on baggage weight/size/pieces. It is currently 20 kg per person on Economy Class for all destinations except on flights to USA and Canada where a person is permitted to carry 2 pieces of checked-in baggage and one hand bag.

All baggage and personal effects are at all times and in all circumstances the responsibility of the Tour Participant and Company shall not be liable for their loss by airline/cruise/coach or any other carrier whilst on the tour.

Tour Participants are advised to carry valuables on their person at all times. Wherever Safe Deposit Lockers are available you are advised to avail this facility in safeguarding valuables. In hotels/locations without this facility you should take all the necessary precaution in protecting your valuables. Company or any of the carriers used or its representative/s will not be responsible for loss of valuables or for making good such loss. We may not be in a position to assist and / or lodge a complaint with the authorities

TIPPING

Tipping is customary in all parts of the world for services rendered. It shall be the responsibility of the Tour Participant to abide by the Tipping provisions of the country to be visited.

HEALTH AND INSURANCE

Tour Participant is bound to inform the Company during booking of the tour if he/she has a medical condition that may affect his/her ability to enjoy and pursue the tour arrangements fully as per the itinerary mentioned in the Website. The Company reserves the right where ever warranted to insist on medical fitness certificate any time prior to departure.

It is highly recommended that the Tour Participants acquire adequate insurance cover to secure their life, health and property as may be advised by your insurance agent to cover any eventualities associated with your overseas travel including health, accidental injury, loss, liability and the like depending on your assessment of your risk potential. Insurance if any, included in the tour price may be the standard travel care insurance policy provided by a third party insurance service provider and the scope of the cover may be limited in nature, the details of which shall be provided to you at the time of confirmation of your booking. The Tour Participants are advised to discuss your insurance needs directly with your insurance agent before proceeding on the tour and at your own cost procure any additional cover as may be advised. In case the Tour Participant requests for any Insurance needs, then the Company can guide them at the time of booking. Please note, Insurance is the subject matter of solicitation, please read the terms and conditions of the insurance document carefully before finalizing your desired insurance cover. We highly recommend a Travel Insurance to be purchased

Please note that the Tour Participant would have a direct contractual relation with the insurer and the Company is only a facilitator. Tour Participant shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer directly and get the same rectified by them, as the Company would not be responsible for the same.

VISA

All Tour Participants should hold valid travel documents viz. Passport and visas for travel. It will be the Tour Participant’s responsibility to apply for visa with complete set of documents required by the embassy/consulate within the stipulated period as advised by the Company. In the event the visa application made by Tour Participant or by the Company on his/her behalf is rejected by the consulate due to either inadequate supporting documents or for whatever reason or where the visa could not be processed due to late submission of application by the Tour Participant the Company shall not be liable for the eventuality and lead to forfeiture of booking amount paid and no claim whatsoever shall be entertained for the same. All cost, charges in respect of the said visa application shall be borne by the Tour Participant. Visa fees are non-refundable under any circumstances whatsoever.

However due to rejection of visa or non-processing of visa application due to any circumstances if the Tour Participant is unable to travel on the tour originally booked he/she shall have the option to postpone the tour to another available date or change to any other tour by paying transfer charge subject to availability.

The Company would not be responsible in any way in case of any clerical error regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entry) occurring on passport, refusal of an entry visa and delays in grant or refusal of an entry visa.

Where passport is required to be mailed for visa / POE to different cities, Company would mail them by reputed courier. In case of transmission delays or loss of passport arising out of such transmission Company would not be responsible to compensate the Tour Participant for any consequence/s thereof.

Further the Company should not be held liable in case of loss of documents given by you in support of your visa application to the concerned consulate / embassy.

The position in respect of cancellation of Tour by the Tour Participant due to non-availability of travel documents would not change only by virtue of the Tour Participant having lost such documents.

MINIMUM PARTICIPATION

Tours specified in the Website are subject to minimum participation of paying Participants. If the participation is below the minimum prescribed, the Company reserves the right to amend, amalgamate, alter, vary, or cancel a Tour without incurring any liability to pay any compensation. If Company decides to operate the tour with participation below the minimum stipulated the Company reserves the right to collect additional pro-rata amount.

AMENDMENTS

In the event of Company exercising its right to amend/alter any tour/holiday advertised in the Website subsequent to booking of the same by the Tour Participant, such Tour Participant shall have the option either to a) Continue with the tour or holiday as amended or altered or b) Accept any alternate tour or holiday which the Company may offer. In either case Company will not be liable to refund or compensate the Tour Participant for any consequential loss, damage or additional cost. In the event that the Company is unable to conduct a particular tour for whatever reason and the Tour Participant is not exercising any of the above two options then it shall at its own discretion refund whatever amount collected towards the total cost of the tour without any interest after deducting actual expenses incurred on the services like visa charges, travel insurance, retention charges of the overseas suppliers and the like. The Tour Participant will not be entitled to raise any grievance in respect of the same.

ITINERARY CHANGE

What is mentioned in the website for the day-to-day activities are the typical itinerary for the particular product. While every effort is made to maintain our services and follow the itinerary in the Website, in few unavoidable instances we reserve the right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Sightseeing and the like

For the comfort and convenience of our Tour Participants we may reverse the direction or slightly amend the itinerary which will be advised either at the start of the tour or on tour. In the event any Tour Participant misses part / whole of the sightseeing tour or any such tour due to delay / indisposition or any other reason whatsoever on his part, then he will not be entitled to claim any refund.

CONDITIONS OF TRAVEL

The Tour Participant will have to strictly follow the Tour Program and return to origin destination as per the validity of the air ticket. Those Tour Participants not travelling as per package booked shall under no circumstances be entitled to any refund. It shall be noted that for all purposes, it shall be the responsibility of the Tour Participant to reach the place of commencement of the Tour and register with the representative of the Company at the appointed place, date and time. The Company is not responsible or liable if the Tour Participant does not reach the place of commencement of the Tour on time or if prior to his departure he loses his travel documents and / or baggage. In such a case, his booking will be treated as cancelled and the refund will be as the Company policy.

Tour Participant shall not behave in a manner which may cause distress or annoyance to co-tour participants or co-travellers or which may endanger or damage property of the Company, co-tour participants, co-travellers or any other/s.

Each of the booking conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable the remaining provisions shall nevertheless have full force and effect.

TOUR PRICE

The prices quoted in the Website are calculated based on rates prevailing on the Website. The Company reserves the right to amend before the date of departure any tour price displayed in the /Website and accordingly recover applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of exchange, fuel costs, interest rate on holiday loans and the like . All such increases in price must be paid for in full before departure by the Tour Participant

OTHER CONDITIONS

There is no contract between the Company and the Tour Participant until the Company has received the specified non-refundable interest free booking amount. The full payment must be received in accordance with the procedure laid down in the /Website. If not paid in accordance with the payment schedule the company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned on the Website. Any payment made to the Tour participant’s travel agent by the Tour Participant would not constitute payment to the Company until the same is remitted to the account of the Company.

The Company reserves the right at any time and/or for any reason whatsoever to a) Terminate the contract after acceptance of booking amount but prior to the commencement of tour. In the event, the Company terminates the contract; it may refund the booking amount to the Tour Participant without payment of any interest thereon after deducting actual expenses incurred on the booking like visa charges, travel insurance, retention charges of overseas suppliers and the like b) Amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an independent contractor of similar class if it is deemed advisable or necessary. In either case, the Company shall not be liable towards any consequential damage, loss or extra cost suffered by the Tour Participant or to pay any compensation to Tour Participant.

It is hereby declared that the immunities provided under this contract shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.

FORFEITURE OF BOOKING AMOUNT

The Company shall be within its rights to forfeit the non-refundable interest free booking amount paid by Tour Participant along with the completed booking for confirmation of the seat(s) on the booked tour and also to recover scale of cancellation charges as mentioned on the Website or provided on email a) In the event the Tour Participant either cancels the booking or fails to adhere to the tour payment schedule set-out in the documentation check list handed over to the Tour Participant after booking b) In the event his/her visa of any country(ies) is not granted or c) In the event Tour Participant is unable to travel on the tour booked due to any reason whatsoever, including medical grounds. Forfeiture of booking amount will also be governed by the rules of the Company

REFUND

The Company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators and the like. and the decision of the Company on the quantum of refund shall be final and binding on the Tour Participants.

In case the Company exercises its discretion to alter, amend or cancel any tour advertised in the /Website and the Tour Participant who exercises such option to continue with the tour as altered or amended, or to accept any alternate tour which the Company may offer, the Company shall not be liable for any compensation, damage, additional expense or consequential loss suffered by him/her or to pay any amount as refund to the Tour Participant.

Even in case of a Tour for which the payment was made in Foreign Currency if any, with or without part payment in Saudi Riyal the said refund shall be made only in Saudi Riyal(SAR) at prevailing rate on date of refund as per existing Rules and Regulations.

Refund (if any) for amendments and/or cancellation will be paid directly by cheque to Tour Participants by the company. It would take 45 days to process refund and 60 days if tickets are already issued.

There shall be no refund if the Tour Participant fails to join the Group at the commencement of the Tour, or joins the Group late or leaves the Group before culmination of the Tour. If the Tour Participant along with his family is compelled to discontinue the tour due to any reason such as illness, death, loss of passport, no claim shall be entertained for refund of unutilized services.

There shall be no refund if the Tour Participants does not or cannot utilize any service included in cost of tour like meals, rooms, excursions and the like nor can any refund be made for lost, mislead or destroyed travel tickets or vouchers.

CANCELLATION

As we book services in advance and are bound to honour the payment commitments to service providers, cancellation of services earmarked for a particular departure results in the Company losing money depending upon the time of communication of cancellation to the supplier. Therefore any cancellation of tour booking by Tour Participant will attract cancellation charges as specified by the Company.

In the event of the Tour Participant cancelling a third party tour/services booked through the Company, the Terms and Conditions of such other Tour Operator, including their payment schedule, cancellation, refund and the like . shall be applicable, in addition to Company’s cancellation rules.

Tour participant should intimate in writing citing reason for cancellation. In case of Cancellation the mode of Communication shall be from the same Email ID which was used to confirm the booking. No request from other than registered email ID shall be entertained. The computation of the period of notice of cancellation shall commence only from the time the email sent within the office working hours.

LIABILITY

Company shall under no circumstance whatsoever be liable to the Tour Participant or his co-traveller for:

1. Personal injury, sickness, accident, loss, death, delay, discomfort, increased expense, consequential loss and/or damage on account of theft howsoever caused.
2. Temporary or permanent loss/damage to baggage/personal effects howsoever caused. In this condition the expression “howsoever caused” includes willful negligence on the part of any person.
3. Loss of baggage by the Airline/Cruise line/Surface transportation.
4. Failure on the part of airline to accommodate Tour Participant/s despite having confirmed tickets.
5. Airline not allowing Tour Participant to board the flight for reasons beyond the control of the Company.
6. Damage or loss caused due to reasons beyond the control of the Company (Force Majeure Vis Majeure).
7. Refusal to grant Visa by the consulate / embassy.

No liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the same and shall in no case include any consequential loss or additional expense whatsoever.

COMPLAINTS:

If the Tour Participant has any complaint in respect of services of any independent contractor, he/she shall immediately notify the same in writing to the independent contractor and hand over copy thereof to the Tour Manager in order to enable the Company to take up the matter with the independent contractor.

Any claim or complaint by the Tour Participant must be notified to the Company in writing within 10 calendar days of the end of the Tour. No complaint or claim notified after this period will be entertained and the Company shall not incur any liability in respect thereof.

JURISDICTION

For all claims, disputes of whatsoever nature relating to the tours marketed / coordinated by company the courts, forums and tribunals in The United Arab Emirates alone shall have exclusive jurisdiction.

BASIC TRAVEL QUOTA 

It is mandatory for you to avail the foreign exchange component of the tour cost from an authorized dealer licensed to provide such services. You shall pay the foreign exchange component of the total tour cost at the prevailing rate to the dealer. The Company may ask for such documents as may be requested and the Tour Participant shall be bound to provide the same to the Company.

 

Notes

• The above price is based on minimum 2 adults travelling together.
• All the Prices quoted will be exclusive of VAT/Destination Gov Taxes.
• The above price is not valid for travel during trade fair period and special events. 
• Maximum 3 persons (2 adult + 1 child or 3 adults) are allowed per room as per the policy of hotels
• At this point of time no services are confirmed and the same is subject to availability.      
• Initial payment done Online just ensures only registration/participation on the tour but does not entitle any services like Tickets, Visas, and Hotel Accommodation until full payment has been received
• Should the period of travel, or the number of participants, or the type of accommodation, or the type of transport or the duration of the trip, change the quote will be adjusted accordingly.
• In case of Flight Booking, The passenger names in the booking form should be exactly as per passports. The Company will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking.
• If the services are nonrefundable, the full payment needs to be collected.
• The cardholder cannot use his/her card for payment of another person’s tour package.
• The prices displayed have been calculated at the rate prevailing at the time of product development The Company reserves the right to amend the prices in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season/black out days charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Client. Any Visa cost fluctuations will have to be borne by the passenger
• In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published