FAQ

If you have questions

FAQ

If you have questions or difficulties with your request, kindly email the same to mysupport@Akbartravels.com.  We assure you a prompt response.

Registration and Sign-In

No, registration is optional, you can continue as a guest. However, if you wish to register with us, you are most welcome; though you shall get auto-registered once you add your email ID during the booking process.

Click on the register link on our website and fill in your details. You just need to follow the on-screen instructions thereafter.

You get the best available deals, lowest fares, options for holiday packages and much more. It also saves you from the hassle of entering your details over and over again.

All you need to do is click on the Forgot Password link and we will send you a temporary password on your registered email ID. Remember to change your password once you log in with the temporary password you receive.

We are available 24×7 on +91 22 40666444 or you can write to us on mysupport@akbartravels.com

Flights

An e -ticket (electronic ticket) is a paperless ticket, which is sent to you via email. There are no physical documents involved. It ensures hassle free travel; you can travel without the fear of losing or misplacing the ticket. You just need to carry a print out of your e-ticket along with a valid photo ID while checking in for your flight.
Once an e-ticket is purchased, confirmation of the booking and payment is received on the registered email ID and mobile number along with the ticket details.
Yes, you can book domestic as well as international multi-city trips on our website.
A maximum of 9 seats can be booked in a single transaction. If you need to book for more than 9 travelers you will have to go through the entire booking process again for the additional travelers.
You need to write to us on mysupport@akbartravels.com with your requirement and we will assist you with your travel plan.
To verify or re-confirm that your reservation/booking, you can contact the airline directly or write to us at mysupport@akbartravels.com. Alternatively, you can also call us on +91-22-40666444.
The fare rules are available online while you make the booking; alternatively you can also call our support team for the same.

While travelling the following documents will be required:

International Travel

  • Copy of the e-ticket.
  • Passport and valid Visa in case of foreign trips.

Domestic Travel

  • Government issued valid photo identification like passport, pan card or Aadhar card for Indian Nationals.
  • Foreign nationals have to hold a valid passport.

 

Most of the Airlines do not accept name change requests. Some of them who do, charge a penalty for the same. You can write to us on mysupport@akbartravels.com so that we may request the Airline to make changes on your behalf.
Rescheduling is permitted however on payment of amendment fees which differ from airline to airline. Please write to us at mysupport@akbartravels.com with your request at least 48hrs prior to departure. Anything less than 48hrs (*) should be made directly with the airline.

Cancellations can be done online; however, to confirm the same, you need to write to us at mysupport@akbartravels.com from a registered email id. Below are the steps to cancel online:

  • Sign in to your account
  • Select the upcoming trip you wish to cancel
  • Select the passenger/s and sector/s you wish to cancel and click on submit
  • The system calculates your approximate refund amount. Accept and click on ‘Submit’.

Note that we only accept online cancellation requests or those received via email from your registered email ID.

Some very important information that every passenger should know are:

  • Any domestic schedule change should be made at least 48 hours prior to the departure time.
  • Please verify the name of the passenger thoroughly; nicknames or alias should not be used as name changes are not permitted.
    • For international travel the name on the reservation should match perfectly as per the passenger’s passport.
Yes, you are eligible for a refund. A full refund can be processed only post verification and approval from the concerned airline and with the applicable bank charges to the original form of payment.
Yes, we do levy a nominal fee for cancellation and amendments. Domestic cancellation and amendments: INR 300 per person per sector International cancellation and amendments: INR 600 per person
You need to cancel your flight not less than 48hrs prior to departure. Cancellation charges are applicable as per the respective airline’s fare rules. In case the cancellation is within 48hrs you will have to contact the airline directly. The amount of the refund however depends on the fare rules, also note that in case of non-refundable fares there will not be any refund due.
Refunds are processed within 24hrs from the receipt of the cancelation request; however, it could take a minimum of 3 business days and a maximum of 14 business days for the refund to reflect in your bank account, depending on your banks policy.
 

Hotels

Generally, only two persons are allowed to stay in a double occupancy room. However; most hotels let additional guests (up to a permissible number only) stay in the same room at an extra charge. It is advisable that you check with the hotel to avoid cancellation due to overbooking.
You will need to enter the number of children (2 to 12 years of age) along with the number of adults while making a search for your hotel. Our search results will display accordingly. If the children stay for free there will be no extra bed provided by the hotel. Children above the age of 12 are considered as adults.
Yes. You will receive an email and SMS confirmation along with the hotel voucher on the email ID entered at the time of booking. Soft copies of the hotel voucher received on your mobile will also be accepted by your hotel in case you are unable to carry a physical print out.
Yes. You will need to have a physical or soft copy of your hotel voucher in order to check-in.
Yes. Photo IDs are a mandatory requirement by all hotels for check-in. You may carry your Voter ID, Driving License or Passport for this purpose. Generally, hotels ask all guests for their photo IDs. Hotels reserve the right to deny admission incase the guest is a localite (belongs to the same city)OR if the said guests pose as a couple and are unable to present any suitable proof of identification to validate the same.
 

Payments Options

The online booking system is of a dynamic nature and the fares are sold out every minute, due to this a slight difference in time between availability and submission can result into unavailability of fares. However, our customer service representatives will contact you to either confirm the booking or refund the same.
Payments can be made through credit and debit cards, net banking, cash cards, gift cards, UPI and mobile wallets.
Security is our top priority and to safeguard your information, our systems are equipped with Turbo Secure Socket Layer providing a 256 bit encryption. It is the best security practice followed by major online vendors throughout the booking process, and long after you’ve completed your transaction. Our website is also PCI DSS compliant.

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